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MOOM: The Workshop
A Brand of A Mothers Lore LLC
Effective Date: February 13, 2026
MOOM: The Workshop is owned and operated by A Mother’s Lore LLC (“Company,” “we,” “our,” or “us”), located in Watford City, North Dakota.
By accessing this website or purchasing from us, you agree to the following legally binding Terms & Conditions.
1. Business Identity
MOOM: The Workshop is a creative brand operated under A Mother’s Lore LLC. All purchases, transactions, and agreements are made with A Mother’s Lore LLC.
2. Handmade & Natural Materials Disclaimer
Products are handcrafted using materials such as 1/8” basswood plywood, MDF accents, metal hardware, and twine.
Due to the natural and handmade nature of our work:
These characteristics are inherent to the material and process and are not considered defects.
3. Personalization Responsibility
Customers are solely responsible for ensuring all submitted personalization details are accurate.
We engrave exactly what is entered. Personalized items are final sale and non-refundable unless damaged in transit.
A Mother’s Lore LLC is not responsible for customer-submitted errors.
4. Digital Products (If Applicable)
If digital downloads are offered:
Unauthorized sharing, reproduction, or resale is prohibited and may result in legal action.
5. Payment, Fraud & Chargebacks
Payment is required in full before production.
We reserve the right to:
If a chargeback is filed without first contacting us for resolution, we reserve the right to submit proof of fulfillment, delivery confirmation, IP address records, and communications to the payment processor.
Fraudulent disputes may be pursued to the fullest extent permitted by law.
6. Shipping & Risk of Loss
Risk of loss transfers to the customer once the order is delivered to the shipping carrier.
We are not responsible for:
Customers are responsible for ensuring accurate shipping details.
7. Returns & Damages
Due to the handmade and custom nature of our products:
Damage claims must be submitted within 48 hours of delivery with photographic evidence.
We reserve sole discretion in determining remedy (repair, replacement, or refund).
8. Limitation of Liability
To the fullest extent permitted by North Dakota law, A Mother’s Lore LLC shall not be liable for:
Total liability shall not exceed the purchase price of the product.
9. Indemnification
By using this website or purchasing products, you agree to indemnify and hold harmless A Mother’s Lore LLC from any claims, damages, or liabilities arising from:
10. Intellectual Property
All designs, logos, images, text, and branding are the exclusive property of A Mother’s Lore LLC.
Unauthorized reproduction, resale, or duplication is strictly prohibited and may result in legal action.
11. Privacy
Personal information may be collected for order processing and communication. We do not sell customer information.
Please review our Privacy Policy for full details.
12. Force Majeure
We are not liable for delays or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, supply chain disruptions, carrier delays, illness, or government actions.
13. Mandatory Arbitration
Any dispute arising out of or relating to these Terms or purchases shall be resolved through binding arbitration in the State of North Dakota in accordance with the rules of the American Arbitration Association.
You waive the right to a jury trial.
14. No Class Actions
All disputes must be brought on an individual basis. You waive the right to participate in any class action or collective proceeding against A Mother’s Lore LLC.
15. Governing Law & Jurisdiction
These Terms shall be governed by the laws of the State of North Dakota.
Any legal action not subject to arbitration shall be brought exclusively in the courts located in McKenzie County, North Dakota, and you consent to jurisdiction in those courts.
16. Modifications
We reserve the right to update these Terms at any time. Continued use of this website constitutes acceptance of any changes.
Contact
A Mother’s Lore LLC
Watford City, North Dakota
admin@amotherslore.com
MOOM: The Workshop
A Brand of A Mother’s Lore LLC
Effective Date: February 13, 2026
Watford City, North Dakota
Overview
At MOOM: The Workshop, each piece is handcrafted and often made to order. Because of the custom and handmade nature of our products, our refund and return policy is structured to protect both our customers and our business.
By placing an order, you agree to the terms below.
Personalized & Custom Items
All personalized or custom-made items are final sale.
We do not offer refunds, returns, or exchanges on:
Customers are responsible for verifying spelling, dates, and details before checkout. We engrave exactly what is submitted.
Customer-submitted errors do not qualify for refunds.
Non-Personalized Items
Non-personalized items may be eligible for return if:
Return shipping costs are the responsibility of the buyer.
Shipping fees are non-refundable.
We reserve the right to deny returns that do not meet these conditions.
Damaged Items
If your order arrives damaged:
Failure to notify us within 48 hours may void eligibility for replacement.
We reserve sole discretion to determine appropriate resolution, which may include:
Shipping Issues
Once an item has been delivered to the shipping carrier, risk of loss transfers to the customer.
We are not responsible for:
If a package is returned due to incorrect address entry, the customer is responsible for reshipping costs.
Digital Products
All digital downloads are final sale.
No refunds will be issued once a digital file has been delivered or accessed.
Files are for personal use only and may not be shared, resold, or redistributed.
Chargebacks & Disputes
If a payment dispute or chargeback is filed without first contacting us for resolution, we reserve the right to dispute the claim with:
Fraudulent disputes may be pursued to the fullest extent permitted by law.
Non-Returnable Items
We do not accept returns on:
Limitation of Refunds
Approved refunds (if applicable) will be issued to the original payment method.
Original shipping fees are non-refundable.
Refunds may take 5–10 business days to process depending on your financial institution.
Contact
To request assistance, please contact:
A Mother’s Lore LLC
Watford City, North Dakota
admin@amotherslore.com
Copyright © 2026 MOOM The Workshop - A brand of A mother's lore LLC. All Rights Reserved.